DY0011-7 birthday candles

Q1. Can I have a sample order for  this candle ?

A: Yes, we welcome sample order to test and check quality.

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 30 days for order quantity more than 30000pcs

Q3. Do you have any MOQ limit for  this candle order?

A: Low MOQ, Our MOQ is5000 pcs.

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. What is your terms of packing?

A: Different packing is available, such as OPP bag, bubble bag, Display box, PVC box, etc. We can do according to customer's requirement. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

Q6. Is it OK to print my logo on this product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%

Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q8:Could you do OEM products ?

A:Yes,we can ,for free ,we could design for you without extra charge,We have our own factory.

Q9: What is your payment term?

A:We accept T/T, Western Union, Paypal,Escrow,LC(above 10K USD).

Big order: 30% deposit, 70% balance by BL copy.(By air will be before shipping)

Q10:What's your factory production capacity?

A:1000,000pcs/per month. But this according to the different product, we do our best for your require.