Q: Can I buy samples placing orders? A: Yes. Please feel free to contact us.
Q: What is your lead time? A: It depends on the order quantity and the season you place the order. Usually we can ship within 20 days for small quantity.
Q: What is your payment term? A: T/T, Western Union, L/C, and Paypal. This is negotiable.
Q: What is the shipping method? A: It could be shipped by sea, by air or by express (EMS,UPS,DHL,TNT,FEDEX and ect). Please confirm with us before placing orders.
Q: How can your factory control the quality? A: Quality is at the forefront of our commitments to our customers always. We have strict quality management process from raw material to finished product. Details please ref below: -- Material Vendor Assessed. -- Incoming material inspected(IQC) -- In-line product 100% Check(QC) -- 100% inspect before packing(QC) -- According to standard or customer's requirement to check random after final packing to ensure the quality(QA)
Q: How can I get the after-service? A: We will send you the free spare parts if the problems cause by us, if the products cannot be repaired, free replacement together with next order.
Q:Do you have inspection procedures for the products? A: Our QC will strictly inspect and test all casters before packing.